Refunds, and changing your mind (withdrawal)

Our refund promise. Within 14 days of buying a one-time licence, starting a subscription or a yearly renewal, you can have a full refund of that payment, without giving a reason, wherever you live and whether you buy for yourself or for a business. The licence, or the subscription, then ends, and your computers go back to the Free Reader.

Renewals. We email you 14 days before each yearly renewal, so you can cancel in time. The refund promise above covers each renewal too.

Your legal right to withdraw. If you buy as a consumer, the law may also give you 14 days to withdraw from the contract. Our refund promise gives you at least as much, and you keep it even though your licence is delivered at once.

How to ask. Paddle, the seller, handles refunds and withdrawal:

• use the link in the receipt email Paddle sent you; or
• go to paddle.net, choose Request refund, and give your order number or email address.

You may use the form at the end of this agreement, but you do not have to. Paddle confirms by email and refunds you within 14 days, to the payment method you used. Your computers then go back to the Free Reader. If you are not sure how to withdraw, email support@ynotpdf.com and we will help.