Prices and plans

Is the Free Reader really free?

Yes. It needs no licence key and no account, and it does not expire.

What is the difference between the one-time licence and the subscription?

The one-time licence is a single payment of €119.00 (excl. VAT). You can use version 1 for as long as you like, with 12 months of updates and email support. The subscription is €49.00 a year (excl. VAT) and always gives you the newest version — including new major versions — with priority support.

What happens after the first 12 months of a one-time licence?

Version 1 keeps working, for as long as you like, and it keeps getting security fixes for at least 5 years. New features, email support and changes for later versions of Windows, macOS or Linux end after 12 months. When version 2 is released, you can upgrade to it at 50% off.

How many documents can I send to be signed?

Every licence includes Signature Requests: 5 a month with the one-time licence, 10 a month with a subscription. A document can go to up to five signers. Requests do not carry over: the month's allowance resets on the 1st. If you need more in one month, a top-up pack adds 25 requests for €5.00 (excl. VAT).

What happens when a subscription ends?

It depends on how long you have subscribed:

• 3 or more paid years (€147.00 or more excl. VAT — more than the one-time licence): you keep the full editor at the version you have on the day it ends, for as long as you like, and it keeps getting security fixes. New features and support stop.
• Less than 3 paid years: You can still use the Free Reader, including PDF Portfolios.

Either way, your documents are never locked: everything you made stays an ordinary PDF that opens in any PDF app. You can subscribe again at any time.

Can I get a refund?

Yes. Within 14 days of buying a one-time licence or starting a subscription, you can ask for a full refund, wherever you live, without giving a reason. The licence then ends and ynotPDF returns to the Free Reader.

Yearly renewals are not refunded. We email you 14 days before every renewal, so you can cancel in time if you no longer want it.

What happens if a renewal payment fails?

We email you 14 days before every renewal, and before a subscription ends. If a payment fails, you have 14 days to put it right before editing switches off.

How quickly is support answered?

Subscribers get priority support: their questions are answered first. We aim to answer everyone within a reasonable time. When many questions arrive at once, replies can take longer, so we don't promise a fixed time.

What does support cover?

Help by email with installing ynotPDF, activating your licence, and reporting bugs. It does not include repairing individual documents, or remote sessions on your computer.

Do the prices include VAT?

The price beside each plan excludes VAT. Paddle adds the VAT of your country at checkout, and shows the full price before you pay. Business customers with a valid EU VAT number pay no VAT.

On how many computers can I use it?

On two computers at a time, with either the one-time licence or the subscription — Windows, Mac or Linux, in any mix. You can move it as often as you need: deactivate ynotPDF on one computer (in the app, or from your account on this website) and activate it on another. There is no limit on how often.

What if my computer is lost, stolen or broken?

You have two choices:

• Deactivate it now: sign in to your account on this website and deactivate that computer's licence. Its place is freed straight away, so you can activate ynotPDF on another computer. If you can't sign in, open a support ticket and we will do it for you.
• Or do nothing: after 60 days without connecting, the computer's licence is deactivated by itself and its place is freed.

Either way, ynotPDF on that computer becomes the Free Reader: the next time it connects to the internet, or after 60 days if it never does. A computer that keeps connecting is never deactivated automatically.

Does ynotPDF work without the internet?

Yes. Once it is activated, ynotPDF works offline. Whenever your computer is online, ynotPDF checks your licence by itself, in the background. It can go 60 days without connecting, and it warns you 14 days before that time runs out. If it does run out, ynotPDF becomes the Free Reader and its licence is deactivated on that computer, which frees its place. You can then activate ynotPDF again, on the same computer or another one. Your documents are never locked.

For a computer that can never go online, open a support ticket and we will send you a licence file for it.

Does ynotPDF upload my documents?

No, with one exception. ynotPDF works on your documents on your own computer, and normally never uploads them. The exception is Signature Requests: when you send a document to be signed, that document is kept on our server in the EU for 90 days so the signers can open it, and is then deleted; the record of what happened is kept. ynotPDF goes online only to check your licence, to check for updates, to download extras you ask for (such as text-recognition languages and spelling dictionaries), to check certificates and timestamps when you verify a signature, and to send a support report you write — a report includes a file, or a picture of the window, only if you add one. Signature Requests go to our own signing service, on the same server in the EU.

Activating ynotPDF, and each licence check, send your licence key and an identifier for your computer — nothing from your documents.

Does ynotPDF use open-source software?

Yes. It is built on open-source components under permissive licences — MIT, BSD and Apache-2.0, and fonts under the SIL Open Font License. It contains no GPL or AGPL code. The full notices come with every copy, under Help ▸ Credits and diagnostics.

When can I download it or buy it?

At launch. Until then, this page shows the prices so you know what to expect.

I have a question that is not here.

Please open a support ticket, or email support@ynotpdf.com.